Crystal Hotels,

With its guest and quality oriented service understanding, without compromising its core values, undertakes to;

  • Respond to guest demands, expectations and complaints in an effective and efficient manner, to respond with a fair and objective approach, and to ensure Guest Satisfaction,
  • Produce secure food in accordance with legal, regulatory requirements,
  • Contribute to the protection and development of environmental values by preventing environmental pollution without compromising the existence and quality of the resources that future generations will need,
  • Provide safe and healthy working conditions for the prevention of injuries and health deterioration by working with the principle of zero accident on occupational health and safety,
  • Reduce risks by eliminating the hazards that may affect Food Safety, Information Security, Occupational Health and Safety, Environment and Guest Satisfaction,
  • Ensure the confidentiality, integrity and accessibility of the information,
  • Comply with all legal and regulatory requirements for which we are responsible, to comply with the applicable, mutually approved requirements of our parties, to fulfill our obligations, and to increase the awareness of our employees and all relevant parties about these compliance and requirements,
  • Make Food Safety, Occupational Health and Safety, Environmental Protection Activities, Guest and Quality-oriented service understanding a part of our corporate culture through our training activities,
  • Continuously improve our services, processes and management systems with the effective communication methods we have established with all our relevant parties, by providing the necessary conditions for the consultation and participation of our guests,

all of our employees and employee representatives.